Job Description

Help Desk Technician

Full Time Position: (M-F)  On-Call Weekend Rotation       

 

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.

Bachman’s information technology department has an opening for a help desk technician who is skilled in trouble shooting, automated systems, hands on support, and system backup and recovery support.

Are you looking for steady, full-time, employment with great benefits? Do you want to work for a company that cares about its employees? Are you looking for a positive work environment and a team atmosphere? Don’t wait, apply now !

POSITION DUTIES:

• Perform technical hands-on support of a large fleet of personal computers, point-of-sale registers, and other computing hardware for remote and on-site users.
• Respond to and resolve or escalate incoming Help Desk requests in a timely and courteous manner.
• Provide system backup and recovery support and participate in on-call rotation for after-hours requests.
• Provide technical support for 250+ PC’s (hardware and software) and 85+ POS registers.
• Provide technical support for printers and other peripherals.
• Support automated System Backup applications.
• Provide analysis of diagnostic utilities to aid in basic troubleshooting of PC problems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software/hardware, configuring systems and applications.
• Provide On Call support on a rotational basis.
• Work with the recycling and disposal of outdated hardware.

QUALIFICATIONS:

• A+ certification and 1-2 years work experience OR Associates Degree in Computer Science or Computer Information Systems OR equivalent experience.
• Experience in help desk role supporting Microsoft Office products with high proficiency in using MS Office products and Windows Operating Systems preferred. 
• Knowledge and experience in supporting computer hardware, peripherals, Microsoft applications and Windows 10, 11, and smart devices. 
• Exposure to troubleshooting mobile devices. 
• Hands on experience with installing and troubleshooting PC software and hardware issues. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

BENEFITS:

• Medical Insurance

•   Health Savings Account/PPO

•   Dental Insurance

•   Vision

•   Life and AD&D

•   Disability, Accident, Critical Illness Insurance

•   401(K)

•   ID Watchdog

•   Pet Insurance

•   Wellness

•   Employee Assistance Program (EAP)

•   PTO

•   Paid Holidays (6/year)

Don't settle, come grow with us!

Bachman's is an Equal Opportunity Employer

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