Job Description

Nebulon Dynamics Limited

Who We Are:

At Nebulon Dynamics we believe in the power of technology to transform the world. As a leading engineering firm we combine innovation and expertise to create groundbreaking solutions. Now were expanding our support team and looking for an exceptional Help Desk Technician who shares our passion for excellence and customer care. This isnt just a job its an opportunity to make a real difference in the daytoday operations of a forwardthinking company.

What Youll Do:

As a Help Desk Technician youll be the first line of support for our team ensuring that technical issues are resolved efficiently and with a smile. Youll help keep our systems running smoothly and our team members productive whether they are at home onsite or traveling.

Key Responsibilities:

1. Technical Support:

   • Provide firstlevel support for hardware software and network issues via phone email or chat.
   • Diagnose troubleshoot and resolve technical problems efficiently.
   • Escalate complex issues to higherlevel support when necessary while ensuring seamless hand offs.

2. System Maintenance & Monitoring:

   • Monitor system performance and proactively identify potential issues.
   • Install configure and update software and hardware as needed.
   • Ensure that all systems are secure uptodate and compliant with company standards.

3. User Training & Documentation:

   • Create clear userfriendly documentation and guides for common technical issues.
   • Train staff on new software and hardware promoting best practices.
   • Maintain an uptodate knowledge base of known issues and resolutions.

4. CustomerCentric Service:

   • Ensure every interaction is positive professional and solutionfocused.
   • Listen actively and empathetically to users understanding their challenges and frustrations.
   • Follow up on issues to ensure they are fully resolved and users are satisfied.

5. Asset Management:

   • Track and manage hardware and software inventory.
   • Assist with procurement and deployment of new equipment.

Who You Are:

• ProblemSolver: You love puzzles and finding the root cause of a technical issue excites you.
• Communicator: Youre not just techsavvy youre peoplesavvy. You can explain complex issues in plain language.
• Team Player: You thrive in collaborative environments always ready to lend a hand.
• DetailOriented: You notice the little things others might miss.
• Calm Under Pressure: Even when things get hectic you keep your cool and focus on solutions.

Qualifications:

• Education:
  Associates degree in IT Computer Science or a related field (or equivalent experience).

• Experience:

  • 2 years of experience in a help desk or technical support role.
  • Experience supporting Windows macOS and basic networking.

• Technical Skills:

  • Familiarity with help desk software and remote desktop tools.
  • Understanding of IT security practices and data privacy.
  • Basic knowledge of networking (VPNs firewalls routers).

• Soft Skills:

  • Excellent problemsolving and troubleshooting abilities.
  • Strong verbal and written communication skills.
  • Patience and a customerfirst attitude.

Why Join Us

At Nebulon Dynamics youre not just another employee youre part of a community. We value creativity innovation and the human touch. Heres what you can look forward to:

• Competitive Pay & Benefits: Including health dental vision and 401(k) with company match.
• Flexible Work Environment: Fully remote with the flexibility you need to thrive.
• Growth Opportunities: We invest in our people offering training mentorship and career development.
• Positive Culture: Join a supportive team that values your contributions and celebrates your successes.
• WorkLife Balance: Generous PTO parental leave and wellness initiatives to help you stay balanced and refreshed.

Make an Impact:

Your role isnt just about fixing computers its about empowering people. Every ticket you resolve helps our team innovate collaborate and push boundaries. At Nebulon Dynamics youll be more than a technician. Youll be a hero behind the scenes making a real difference every day.

Ready to join us and make technology work for people
Apply today and lets build something amazing together!

Health Insurance
Paid Time Off

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