Job Description

Job Title: Entry-Level Cruise Reservationist (Remote)

Overview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.

Responsibilities:

1. Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.

2. Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.

3. Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.

4. Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.

5. Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.

6. Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.

7. Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.

8. Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.

Benefits:

• Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance.

• Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses.

• Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry.

• Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise.

• Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction.

Qualifications:

• Strong communication skills, with a customer-focused approach and ability to build rapport with clients.
• Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities.

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